Terms & Conditions

By booking a flight through SkyTerminal Limited, you agree to be bound by these terms and conditions, as well as the terms and conditions of the operating airline(s).

SkyTerminal Limited acts as an agent for the sale of air transportation and related services. We are not the carrier and do not operate flights.

All bookings are subject to availability and confirmation. Prices quoted are subject to change until payment is received and booking is confirmed.

Electronic tickets (e-tickets) will be issued and sent to your registered email address within 24 hours of payment confirmation.

It is your responsibility to ensure the email address provided is correct and accessible.

Please check your spam/junk folder if you do not receive your tickets within the specified timeframe.

For urgent bookings, please contact us immediately after payment to expedite ticket delivery.

Airlines reserve the right to change flight schedules without prior notice. We will notify you of any significant schedule changes as soon as we are informed.

Minor schedule changes may not entitle passengers to compensation under applicable regulations; however, rights will depend on the circumstances and the airline's policy.

For major schedule changes, you may be entitled to alternative flights or refunds as per airline policy.

As a UK-based travel agent, we are committed to protecting your consumer rights under UK and EU legislation. The following rights apply specifically to flight ticket purchases:

UK Consumer Rights Act 2015: • Services must be performed with reasonable care and skill • Services must be provided within a reasonable time • Right to repeat performance or price reduction if services are not as described • Right to refund if we cannot remedy the problem within a reasonable time

EU Regulation 261/2004 (Air Passenger Rights): • Right to compensation for flight delays over 3 hours (€250-€600 depending on distance) • Right to compensation for flight cancellations (unless extraordinary circumstances) • Right to care and assistance during delays (meals, accommodation if overnight) • Right to choose between refund or re-routing for cancelled flights • Right to compensation for denied boarding due to overbooking

Package Travel and Linked Travel Arrangements Regulations 2018: • Protection when booking flight + accommodation combinations • Right to cancel with appropriate compensation in certain circumstances

Important Notice: SkyTerminal Limited does not sell holiday packages or other products as a package with flights. We are a flight-only booking agent. Package travel regulations apply only when flights are sold in combination with accommodation or other travel services as a pre-arranged package.

Consumer Contracts Regulations 2013: • Right to clear information before purchase • Right to cancel contracts made away from business premises • Protection against unfair contract terms

Important Notice: Under the UK Consumer Contracts Regulations 2013, airline tickets are exempt from the standard 14-day right to cancel. Once issued, tickets cannot be cancelled or refunded unless permitted by the airline's fare rules.

How to Exercise Your Rights: • For flight delays/cancellations: Contact the operating airline directly first • For booking issues: Contact SkyTerminal Limited customer service • Unresolved complaints: Contact Citizens Advice Consumer Service • Alternative Dispute Resolution: Use approved ADR schemes for travel disputes • Legal action: Small Claims Court for disputes under £10,000

Important Notes: • Time limits apply for compensation claims (typically 2-6 years depending on the issue) • Keep all documentation including booking confirmations, boarding passes, and receipts • Extraordinary circumstances (severe weather, strikes, security issues) may limit airline liability • Travel insurance is recommended to cover additional expenses and circumstances not covered by law

Remember: These rights are in addition to any rights provided by airline terms and conditions. If you have a complaint, please contact us first so we can try to resolve the issue quickly. If unresolved, you may refer the matter to the relevant regulatory bodies listed above.

Important Legal Notice: Flight-only bookings sold by SkyTerminal Limited are generally not protected by the ATOL (Air Travel Organiser's Licence) scheme unless specifically stated otherwise on your booking confirmation or ATOL Certificate. ATOL protection primarily applies to package holidays and flight-inclusive holidays.

What this means for you: • Standalone flight bookings are typically not covered by the ATOL scheme • In the event of airline failure, ATOL will not provide repatriation or refunds for non-ATOL flight-only bookings • If your booking is ATOL protected, you will receive an ATOL Certificate confirming the protection

Alternative Protection: • All tickets are issued via IATA-accredited agents/consolidators • Credit card purchases over £100 may benefit from Section 75 of the Consumer Credit Act 1974 • Travel insurance can provide additional coverage for various circumstances • EU/UK Regulation 261/2004 provides compensation rights for certain flight disruptions

Recommendation: We strongly recommend purchasing comprehensive travel insurance — including scheduled airline failure insurance (SAFI) where available — to protect against unforeseen circumstances and travel-related risks not covered by law.

By submitting payment, the customer confirms that:

• They are the authorised holder or user of the payment card or payment account used.
• They authorise SkyTerminal Limited to charge the total booking amount displayed before payment.
• They have reviewed and accepted these Terms and Conditions, the applicable airline fare rules and the Refund, Cancellation and Changes Policy.
• They understand that airline tickets may become non-refundable immediately after issuance.

Fraudulent use of payment methods, unauthorised chargebacks or disputes raised in breach of these terms may be referred to the issuing bank, card scheme, debt-recovery agencies and, where appropriate, law-enforcement authorities. SkyTerminal Limited reserves the right to recover any costs reasonably incurred in defending such disputes.

It is your responsibility to ensure you have valid travel documents including passport and visas.

Passports must be valid for at least 6 months from the date of travel for most destinations.

Visa requirements vary by destination and nationality. Check with relevant embassies or consulates.

We are not responsible for denied boarding due to inadequate travel documentation.

No refunds will be given for unused tickets due to documentation issues.

Minimum connection times vary by airport and must be observed. We recommend allowing sufficient time for connections.

Missing a connecting flight due to delays may result in rebooking fees or ticket cancellation.

No-show for any flight segment may result in cancellation of remaining segments without refund. Certain airlines may cancel all remaining flight segments if a passenger fails to use any preceding segment of the itinerary.

Please arrive at the airport at least 2 hours before domestic flights and 3 hours before international flights.

Date changes are subject to airline policies and availability. Additional fees may apply.

Change fees vary by airline and fare type. Flexible fares typically allow changes with minimal fees.

Date changes must be requested before the original departure date.

Price differences for new dates will be charged separately from change fees.

Some promotional fares may not allow date changes.

Refunds, cancellations and ticket changes are governed by our dedicated Flight Ticket Refund, Cancellation and Changes Policy. Please refer to the Refunds & Cancellations page (/refunds) for the full terms — including airline fare-rule acceptance, low-cost vs scheduled (IATA) carrier treatment, schedule disruption handling, refund processing times and chargeback procedure.

In short: refund eligibility depends entirely on the fare type purchased and the operating airline's published rules. Approved refunds are returned to the original payment method; please allow up to 30 business days following airline approval. Our service fees are non-refundable once the service has been provided, except where required by law.

Baggage allowances are determined by the operating airline and fare type.

Additional baggage fees may apply for excess weight or additional pieces.

Restricted and prohibited items vary by airline and destination. Check airline websites for details.

We recommend purchasing additional baggage allowance in advance for better rates.

Lost or damaged baggage claims must be reported to the airline immediately upon arrival.

Special services including meals, seat selection, and assistance must be requested at time of booking.

Additional fees may apply for premium services such as extra legroom seats or priority boarding.

Medical equipment and assistance animals require advance notification and documentation.

Unaccompanied minor services are available for children traveling alone (fees apply).

We cannot guarantee special service requests will be fulfilled by the airline.

Frequent flyer miles are awarded by airlines according to their individual programs.

Some promotional fares may not be eligible for mile accrual.

Miles must be claimed directly with the airline's frequent flyer program.

We are not responsible for miles not credited or program changes by airlines.

Cabin upgrades are subject to availability and airline policies.

Upgrade fees vary by route, airline, and availability at time of request.

Complimentary upgrades are at the airline's discretion and cannot be guaranteed.

Upgrade requests should be made as early as possible for better availability.

Flight delays and cancellations are handled according to airline policies and applicable regulations.

Force majeure events (natural disasters, strikes, political unrest) may result in service disruptions without compensation.

We will assist in rebooking when possible but cannot guarantee alternative arrangements.

Travel insurance is strongly recommended to cover expenses related to delays and cancellations.

Passengers on flights within, to, or from the EU are protected under EU Regulation 261/2004.

You may be entitled to compensation for denied boarding, cancellations, or long delays.

Compensation amounts vary based on flight distance and delay duration.

Claims must be made directly with the operating airline within specified time limits.

We can provide guidance but cannot process compensation claims on your behalf.

SkyTerminal Limited acts solely as a booking agent for the sale of air transportation and related services. Our responsibility is limited to the proper arrangement of the services requested.

We are not liable for the acts, omissions or defaults of airlines or other third-party suppliers, nor for any indirect, consequential or punitive damages.

Our total aggregate liability arising out of or in connection with any booking shall not exceed the service fees paid to SkyTerminal Limited for that booking, except where such limitation is prohibited by law.

Airline liability for carriage and related services is governed by the operating airline's conditions of carriage and applicable international conventions (including the Montreal and Warsaw Conventions).

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

We strongly recommend purchasing comprehensive travel insurance for all trips.

Travel insurance can cover trip cancellation, medical expenses, baggage loss, and other unforeseen events.

Insurance should be purchased at the time of booking for maximum coverage.

We can provide information about insurance options but are not insurance providers.

We are committed to protecting your personal data in accordance with UK GDPR and Data Protection Act 2018.

Personal information is collected only for booking purposes and service provision.

Data may be shared with airlines, payment processors, and other service providers as necessary.

You have rights to access, correct, or delete your personal data. Contact us for data requests.

Our full Privacy Policy is available separately and forms part of these terms.

These terms and conditions are governed by English law.

Any disputes will be subject to the exclusive jurisdiction of English courts.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect.

These terms constitute the entire agreement between you and SkyTerminal Limited.